TillerBuddy™ - Delivery, Retruns & Policies

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📦 Mandatory InPost Locker Shipping Service

To eliminate lost parcels, missed delivery cards, and protect against doorstep theft or fraudulent claims, TillerBuddy now ships exclusively to InPost Lockers.

How to do it in 2 easy steps:

1. >Click Here to Find an InPost Locker< and copy the locker details.

2. Hit "BUY NOW" and Enter your chosen locker details at checkout in the box provided OR Enter your home address as normal ansd we will automatically select the nearest available InPost Locker to your delivery address where appropriate.

⚠️ IMPORTANT: You must also provide a valid mobile number (no landlines).

InPost will require this to text your Collection Code to this number the moment your TillerBuddy arrives. Without a valid mobile number, you can not receive a collection code and therefore we cannot process your order. We will text you to confirm.

How to Collect Your Order

Once you receive an SMS from InPost confirming your order is ready, you can collect it from your designated locker at any time, day or night.

To retrieve your parcel:

Visit the locker and either scan the provided QR code or manually enter the code on the screen.
The locker door will open automatically.
Remove your parcel and ensure the door is securely closed behind you.

Don't worry if you can't get there immediately. You have 3 days to collect your parcel at your own convenience.

*Orders submitted with invalid, incorrect, or unusable contact details preventing fulfilment will be cancelled and refunded minus non-recoverable payment processing fees.

Address Policy

InPost Only: We ship exclusively to InPost lockers. If you enter a standard home address, your order will be placed on hold. We will contact you to request a valid InPost locker location.
Response Time: If we do not receive a reply with a valid locker location within 48 hours, your order will be canceled and refunded minus non-recoverable payment processing fees. We cannot automatically select a locker for you.

Processing & Dispatch Times

As a small independent business, stock levels can occasionally sell out faster than expected following social media exposure or periods of high demand.

Most orders are dispatched within 3 working days, however during busy periods please allow up to 14 days for processing and dispatch while stock is replenished.

If your order is affected by an unexpected stock delay, we will notify you within 24 hours of placing your order to verify if you want us to go ahead and process your order, make alterations or cancel & refund.

Q: Do I need a PayPal account to checkout?

A: NO!... you can simply checkout as a guest and use your card or optional Google or Apple Pay

*Failure to follow delivery instructions will result in order cancellation and a refund minus non-recoverable payment processing fees (refund processing times may take up to 30 days depending on your payment provider). If this occurs, a new order will need to be placed using the correct information. Please note: These processing fees only apply to order cancellations caused by invalid details; they do not apply to returns of faulty items.

Returns & Technical Support

At TillerBuddy, we provide specialized gear designed for life on the water. We understand that boaters are often on the move—and so are we! To keep things simple and efficient, we use InPost Lockers for all our logistics. This allows for a fast, paperless, and contactless process regardless of where you (or we) are currently moored.

How to Start a Technical Claim

Whether you’ve encountered a technical fault or need a replacement part, our Locker-to-Locker system is the fastest way to get it sorted.

1. Check the Manual First Before reaching out, please refer to the Digital Manual for your specific product. 90% of reported "faults" are related to standard voltage thresholds or operating behaviors (like Standby Drain) that are clearly explained in the documentation.

2. Get in Touch If you have followed the manual and still believe there is a genuine manufacturing fault, contact us to authorize a return.

Live Chat: Hit the Support Button on this site (No AI—you speak directly to a human).
Please Include: Your Order Number, a brief description of the issue, and photos/videos (these are vital for a quick diagnosis!).

3. Receive Your Digital Return Code Once authorized, we will send a QR Return Code directly to your phone.

No Printer Needed: Just have the code ready on your smartphone.
Custom Location: Tell us your current postcode, and we will find the nearest InPost locker drop-off for you.

4. The "Drop & Go" Securely package your item and head to your assigned locker. Scan the QR code, the door will open, and you’re done. The package will be routed directly to our mobile workshop for inspection.

Our Policy & Terms

No "Change of Mind" Returns: We do not accept returns for change of mind. As a small, independent business, we operate on thin margins to keep TillerBuddy affordable. A single "non-faulty" return requires the sale of three additional units just to recover the lost logistics and processing costs. Please ensure you have selected the correct kit for your needs before purchasing.
Anti-Tamper Protection: Every TillerBuddy unit is fitted with internal warranty seals. If these seals are broken or if we find evidence of internal tampering, the warranty is void. In such cases, we will refuse the return/refund process and the product will be returned to the customer at their expense.
Bench Testing: Once received, all units undergo 5–7 days of thorough bench testing.
- If a genuine manufacturing fault is confirmed, we will repair, replace, or issue a full refund.
- If the product is found to be functioning perfectly (meaning the issue lies with the user’s boat power supply or incorrect installation), the customer will be responsible for all shipping costs to have the unit returned to them.
Abuse of Policy: We reserve the right to refuse future sales, refunds, or technical support to anyone who misrepresents a fault or abuses our return procedure.
Mobile Workshop Turnaround: Because we operate from the water, we check our local lockers daily and aim to provide an update within 48 hours of collecting your package.