Returns

Returns & Technical Support

At TillerBuddy, we provide gear designed for life on the water. We understand that boaters are often on the move—and so are we! To keep things simple and efficient, we use InPost Lockers for all our logistics. This allows for a fast, paperless, and contactless return process regardless of where you (or we) are currently moored.

How to Start a Return

Whether you’ve encountered a technical fault or need a replacement part, our Locker-to-Locker system is the fastest way to get it sorted.

1. Get in Touch

Before sending anything back, please contact us to authorize the return.

• WhatsApp: 07555252025

• Email: returns@tillerbuddy.co.uk

Please include:

• Your Order Number.

• A brief description of the issue (photos/videos are very helpful via WhatsApp!).

• Your Current Postcode (so we can find the nearest drop-off locker for you).

2. Receive Your Return Code

Once authorized, we will send a Digital Return Code (QR Code) directly to your phone or email.

• No Printer Needed: You don’t need to print labels. Just have the code ready on your smartphone.

• Custom Location: You can find your preferred drop-off point via the InPost Website or the InPost App. Just let us know which one is easiest for you to reach.

3. The "Drop & Go"

Securely package your item and head to your assigned locker:

• Scan: Scan the QR code at the locker terminal.

• Drop: A locker door will automatically open. Place your package inside and close the door.

• Track: You’ll receive a digital receipt, and the package will be routed to the locker nearest to our mobile workshop.

Our Returns Policy

• Faulty or Damaged Goods: If a product arrives damaged or develops a manufacturing fault, we will provide the InPost return code free of charge and arrange a repair or replacement.

• General Returns: For non-faulty returns, please ensure the item is in its original, unused condition and returned within 30 days.

• Marine Maintenance: Before returning any gear used in a marine environment, please ensure it is clean and dry.

Mobile Workshop Turnaround

Because TillerBuddy operates from a mobile workshop, we check our local lockers daily. We aim to inspect all returned items and contact you with an update within 48 hours of us collecting the package.

Fleet & Trade Customers

If you are managing a hire fleet or a marina and require an urgent hardware swap, please message us with the subject "URGENT: TRADE". We prioritize these requests to keep your operations running smoothly.

TillerBuddy – Reliable gear for those who live life on the move.