Returns

Returns & Technical Support

At TillerBuddy, we provide specialized gear designed for life on the water. We understand that boaters are often on the move—and so are we! To keep things simple and efficient, we use InPost Lockers for all our logistics. This allows for a fast, paperless, and contactless process regardless of where you (or we) are currently moored.

How to Start a Technical Claim

Whether you’ve encountered a technical fault or need a replacement part, our Locker-to-Locker system is the fastest way to get it sorted.

1. Check the Manual First Before reaching out, please refer to the Digital Manual for your specific product. 90% of reported "faults" are related to standard voltage thresholds or operating behaviors (like Standby Drain) that are clearly explained in the documentation.

2. Get in Touch If you have followed the manual and still believe there is a genuine manufacturing fault, contact us to authorize a return.

• Live Chat: Hit the Support Button on this site (No AI—you speak directly to a human).

• Please Include: Your Order Number, a brief description of the issue, and photos/videos (these are vital for a quick diagnosis!).

3. Receive Your Digital Return Code Once authorized, we will send a QR Return Code directly to your phone.

• No Printer Needed: Just have the code ready on your smartphone.

• Custom Location: Tell us your current postcode, and we will find the nearest InPost locker drop-off for you.

4. The "Drop & Go" Securely package your item and head to your assigned locker. Scan the QR code, the door will open, and you’re done. The package will be routed directly to our mobile workshop for inspection.

Our Policy & Terms

• No "Change of Mind" Returns: We do not accept returns for change of mind. As a small, independent business, we operate on thin margins to keep TillerBuddy affordable. A single "non-faulty" return requires the sale of three additional units just to recover the lost logistics and processing costs. Please ensure you have selected the correct kit for your needs before purchasing.

• Anti-Tamper Protection: Every TillerBuddy unit is fitted with internal warranty seals. If these seals are broken or if we find evidence of internal tampering, the warranty is void. In such cases, we will refuse the return/refund process and the product will be returned to the customer at their expense.

• Bench Testing: Once received, all units undergo 5–7 days of thorough bench testing.

  • If a genuine manufacturing fault is confirmed, we will repair, replace, or issue a full refund.

  • If the product is found to be functioning perfectly (meaning the issue lies with the user’s boat power supply or incorrect installation), the customer will be responsible for all shipping costs to have the unit returned to them.

• Abuse of Policy: We reserve the right to refuse future sales, refunds, or technical support to anyone who misrepresents a fault or abuses our return procedure.

• Mobile Workshop Turnaround: Because we operate from the water, we check our local lockers daily and aim to provide an update within 48 hours of collecting your package.